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We always provide our patients with the highest quality podiatry care. To do this, it is essential that your health records are kept up to date and accurate. Please attend the clinic 10 minutes prior to your appointment time to complete your registration.

What To Bring Along

Depending on the nature of your presenting complaint, you may need to bring along some items to the consultation.

If you have a referral from your General Practitioner, Medical Specialist or Allied Health Practitioner then you need to bring this along.

Here is a list of things to bring along:

  • Referral letter and / or medical reports
  • Private health fund card
  • Previous orthotics / insoles
  • X-rays, ultrasounds, CT and MRI scans
  • Old footwear that may have specific wear patterns
  • A selection of your regular footwear
  • Appropriate clothing for foot and lower limb assessment (i.e. shorts or pants that can be rolled up)

Payment Options

We request that your fee is paid at the time of the consultation unless you have Veterans’ Affairs Entitlements, a WorkCover referral or other third party funding. We accept cash, cheques, or credit cards and have EFTPOS and HICAPS facilities.

Accepted Payment Options (Visa, Mastercard, Hicaps, EFTPOS)

HICAPS is Australia’s leading ancillary health claims and payments service, providing payment and settlement facilities to over 36 Australian health funds and more than 40,000 health care providers.


Everyone should speak with their General Practitioner (GP) to discuss the management of their health and wellbeing. Patients with chronic conditions such as diabetes, arthritis, heart disease, etc may be eligible for a Medicare rebate for podiatry services as part of a Chronic Disease Management Plan.  Under a Chronic Disease Management Plan, podiatrists can provide Medicare rebate eligible services* that relate directly to the patient’s chronic condition as identified by the referring GP.


My FootDr accepts Chronic Disease Management (formerly Enhanced Primary Care (EPC)) referrals from all GPs. Patients with a Chronic Disease Management referral may be eligible to claim a Medicare rebate for podiatry consultations^ as part of a Chronic Disease Management plan.

Eligible patients’ Medicare claims are processed on the day of service, immediately following the consultation.  For a Medicare claim to be processed, a copy of the Chronic Disease Management referral is needed before the initial consultation, and the patient’s Medicare card must be presented at each appointment. If the GP has not provided the patient with a copy of their referral, they can be asked to fax the referral directly to the patient’s preferred My FootDr clinic.

In some circumstances, podiatry care of chronic conditions may extend beyond the maximum number of Medicare rebate eligible visits (5) per calendar year. My FootDr podiatrists will outline the patient’s recommended assessment and/or treatment plan at the initial consultation.  My FootDr podiatrists will also provide regular communication to referring GPs ensuring they are up to date with their patients’ podiatry assessments and treatment.

Please contact your local My FootDr clinic to book your Chronic Disease Management appointment or to discuss any queries you may have regarding Medicare rebate eligible services.

*Additional assessments, treatments and devices, e.g. biomechanical assessments, custom foot orthosis, ankle-foot orthosis, are not eligible for Medicare rebates. 

^Medicare rebate eligibility can be confirmed by contacting Medicare directly. Additional information from Medicare relating to Chronic Disease Management can also be found here. Key eligibility criteria for the Medicare rebate includes but is not limited to the following; no more than five allied health services claimed per calendar year (1st January – 31st December) across all allied health services, a valid referral from the patient’s regular GP provided to the allied health provider before the first consultation, a valid Medicare card presented at each appointment.

Veterans’ Affairs

DVA Health Cards (Gold and White) are accepted as payment upon a GP referral.


At my FootDr podiatry centres we are happy to accept WorkCover benefits as full payment. Please bring along your referral, case number and case worker’s name in order to process your account.

Our Approach To Podiatry

Genevieve Lacaze - 3000m Steeplechase - Video Gait Analysis

At my FootDr podiatry centres, Australia’s leading podiatry group, we pride ourselves on providing the best foot health advice and treatment with experienced podiatrists using the latest technology. You will benefit from the extensive experience of our podiatrists, well developed clinical pathways, variety of treatment options and continued investment into new and innovative technologies that allow more accurate diagnoses and faster, more effective treatment.

For clinical and minor surgical conditions, we adhere to the strictest infection control procedures with all instruments being prepared and sterilised in accordance with the National Infection Control Guidelines.

We are approved providers to all private health funds including:

Health Fund Provider - Police Health Health Fund Provider - TUH Health Fund Provider - NIB Health Fund Provider - HCF Health Fund Provider - Bupa Health Fund Provider - Medibank Private

Private health funds usually cover podiatry services to a certain level in most memberships with “Extras” cover, however it is always best to check your policy inclusions. Most health funds cover 60% to 80% of your investment in this treatment and some cover the entire amount. Every location has HICAPS onsite (Health Industry Claims and Payments System) which allows you to claim any rebate applicable immediately.

If you have any questions or need to change the appointment time, please don’t hesitate to reply or you can contact us on 1800 3668 37.