Your First Visit

We always provide our patients with the highest quality podiatry care. To do this, it is essential that your health records are kept up to date and accurate. We recommend completing your Patient Registration and Medical History forms online to save time and paper at your appointment.

If you are unable to do so, could you please attend the clinic 10 minutes prior to your appointment time to complete your registration.

  • 1. Patient Registration Form

    1. Patient Registration Form

    Provide us with your details ahead of time to save paper and time in the clinic.

  • 2. Medical History Form

    2. Medical History Form

    Complete your medical history form to help us provide you with the best quality foot care available.

  • What To Bring Along

    Depending on the nature of your presenting complaint, you may need to bring along some items to the consultation.

    If you have a referral from your General Practitioner, Medical Specialist or Allied Health Practitioner then you need to bring this along.

    Here is a list of things to bring along:

    • Referral letter and / or medical reports
    • Private health fund card
    • Previous orthotics / insoles
    • X-rays, ultrasounds, CT and MRI scans
    • Old footwear that may have specific wear patterns
    • A selection of your regular footwear
    • Appropriate clothing for foot and lower limb assessment (i.e. shorts or pants that can be rolled up)

    Payment Options

    We request that your fee is paid at the time of the consultation unless you have Veterans’ Affairs Entitlements, a WorkCover referral or other third party funding. We accept cash, cheques, or credit cards and have EFTPOS and HICAPS facilities.

    Accepted Payment Options (Visa, Mastercard, Hicaps, EFTPOS)

    HICAPS is Australia’s leading ancillary health claims and payments service, providing payment and settlement facilities to over 36 Australian health funds and more than 40,000 health care providers.

    Medicare Payment

    All patients with chronic conditions such as diabetes, arthritis, vision impairment, heart disease etc are elligible for full payment for standard podiatry visits through the Medicare system. You will need to see your General Practitioner and ask for a Team Care Arrangement (TCA) referral.

    This will involve a longer than normal consultation at your GP’s practice, so please advise them in advance about the nature of your visit.

    Medicare

    We accept the Medicare reimbursement (about 80% of the normal fee) as full payment for your initial consultation with the exception of orthotics, biomechanical examination, nail surgery, PinPointe™ FootLaser™ treatment and other special procedures.

    You will need to bring along your Medicare card and an EFTPOS so that we can reimburse your fee on the spot when we are paid by Medicare. You must have an existing Team Care Arrangement with your GP to claim this item.

    Veterans’ Affairs

    DVA Health Cards (Gold and White) are accepted as payment upon a GP referral.

    WorkCover

    At my FootDr podiatry centres we are happy to accept WorkCover benefits as full payment. Please bring along your referral, case number and case worker’s name in order to process your account.

    Our Approach To Podiatry

    Genevieve Lacaze - 3000m Steeplechase - Video Gait Analysis

    At my FootDr podiatry centres, Australia’s leading podiatry group, we pride ourselves on providing the best foot health advice and treatment with experienced podiatrists using the latest technology. You will benefit from the extensive experience of our podiatrists, well developed clinical pathways, variety of treatment options and continued investment into new and innovative technologies that allow more accurate diagnoses and faster, more effective treatment.

    For clinical and minor surgical conditions, we adhere to the strictest infection control procedures with all instruments being prepared and sterilised in accordance with the National Infection Control Guidelines.

    We are approved providers to all private health funds including:

    Health Fund Provider - Police Health Health Fund Provider - TUH Health Fund Provider - NIB Health Fund Provider - HCF Health Fund Provider - Bupa Health Fund Provider - Medibank Private

    Private health funds usually cover podiatry services to a certain level in most memberships with “Extras” cover, however it is always best to check your policy inclusions. Most health funds cover 60% to 80% of your investment in this treatment and some cover the entire amount. Every location has HICAPS onsite (Health Industry Claims and Payments System) which allows you to claim any rebate applicable immediately.

    If you have any questions or need to change the appointment time, please don’t hesitate to reply or you can contact us on 1800 3668 37.